Refund Policy

The website www.propfunders.com is owned and operated by Prop Evaluation Services LTD T/A PropFunders, a company registered under the laws of United Kingdom. Our corporate office is located at 128 City Road, London, United Kingdom, EC1V 2NX.

At Prop Evaluation Services LTD T/A PropFunders, we prioritize high-quality educational packages, ensuring the utmost satisfaction of our esteemed customers. Nonetheless, we recognize that situations may arise where a refund is requested. To address this, we have established a comprehensive refund policy, coupled with a straightforward process to adhere to:

Eligibility for Refund

1.1 Digital Products

Refunds are applicable for digital educational packages purchased directly from our website, www.propfunders.com. If you have obtained a physical product, please consult our Shipping and Return Policy for further guidance.

1.2 Timeframe

To qualify for a refund, you must submit a refund request within 90 days from the original date of purchase.

1.3 Reason for Refund

We kindly request a valid reason for your refund request, such as technical issues, dissatisfaction with the content, or any other legitimate concerns hindering you from benefiting from the purchased package.

Non-eligible Circumstances

2.1 Completion of Course

Refunds will not be granted if you have completed a significant portion of the course or have already obtained a certificate of completion.

2.2 Violation of Terms

Refunds will not be issued if you have violated our terms of service, including sharing account credentials, distributing course materials, or engaging in any fraudulent activity.

Refund Process

3.1 Refund Request

To initiate a refund, please contact our customer support team within the specified 90-day period. Provide us with your order details, reason for refund, and any relevant supporting documentation.

3.2 Evaluation

Our team will carefully review your refund request and assess its eligibility based on the provided information. If necessary, we may contact you for additional details.

3.3 Refund Decision

Once your refund request is evaluated, we will promptly inform you of the approval or rejection. If approved, the refund will be processed within 30 business days using the original payment method.

Partial Refunds or Credits

4.1

In certain cases, we may offer partial refunds or credits for unused portions of the package, at our sole discretion.

Contact Us

If you have any questions, concerns, or feedback regarding this Refund Policy or our services, please contact us through our website www.propfunders.com or via email info@propfunders.com or directly calling us at +44 208 798 3608